The Physics Of Quantum Mechanics - 1076 Words

Quantum mechanics was developed over many decades ago,Quantum mechanics is science dealing with the behaviour of matter and light on the atomic and subatomic scale. It attempts to describe and account for the properties of molecules and atoms and their constituents—electrons, protons, neutrons, and other more particles. This type of physics beginning as a set of controversial mathematical explanations of experiments that the math of classical mechanics could not explain. It began at the turn of the 20th century, around the same time that Albert Einstein published his theory of relativity, a separate mathematical revolution in physics that describes the motion of things at high speeds. Unlike relativity, however, the origins of quantum mechanics cannot be attributed to any one scientist. Rather, multiple scientists contributed to a foundation of three revolutionary principles that gradually gained acceptance and experimental verification between 1900 and 1930. One experiment th at is known in this field of physics is the double slit experiment. The double-slit experiment is a demonstration that light and matter can display characteristics of both regular defined waves and particles; in addition, it displays the fundamentally probabilistic nature of quantum mechanical occurrence. A simpler form of the double-slit experiment was performed originally by Thomas Young in 1801. He believed it demonstrated that the wave theory of light was correct and his experiment isShow MoreRelatedThe Physics Of Quantum Mechanics1173 Words   |  5 PagesQuantum Mechanics is a branch of physics that explains the really small things. These really small things, such as electrons are studied in an attempt to find out how they behave under certain conditions. Findings from the studies are then used to explain how the small particles make up and relate to the bigger parts of the world. Without the discovery of quantum mechanics, the behavior of small things and how they make up ev erything would be unknown. Plank sparked the discovered Quantum mechanicsRead MoreExperimental Confirmation : Physics Of Quantum Mechanics1046 Words   |  5 Pagesde Broglie wavelength was embedded into the Bragg condition, the watched diffraction example was anticipated, in this way tentatively affirming the de Broglie speculation for electrons. This was an essential bring about the advancement of quantum mechanics. Exactly as the photoelectric impact showed the molecule nature of light, the Davisson– Germer examination demonstrated the wave-nature of matter, and finished the hypothesis of wave-molecule duality. For physicists this thought was paramountRead MorePlank, Einstein and Black Body Radiation1400 Words   |  6 PagesEinstein’s contribution to quantum theory with particular reference to it. Some recent scientific discoveries have been developed during periods of war and have not necessarily been of an altruistic nature. Discuss Einstein and Plank’s differing views of the role society and politics played in scientific research. Towards the end of the 19th century physics was mostly thought to be at an apex. One man at the time, William Thomson Kelvin [cited by Glen Elert in The Physics Hypertextbook], said alongRead MoreQuantum Mechanics and Islam Essay1602 Words   |  7 Pages Introduction Quantum mechanics or also known as quantum physics is a field of science which studies the behaviour of particles at sub-atomic level. This theory tells us that short-lived pairs of particles and their antiparticles are constantly being created and destroyed in an apparently empty space. In quantum mechanics the weird behaviour of electrons are not accurately explained and until now not a single theory is acceptable by the whole scientific community to postulate the phenomena. TheRead MoreTaking a Look at DNA Supercoiling684 Words   |  3 Pagesdirection. The laws of Physics govern everything that happens in the world, including DNA coiling in living beings. Some of the concepts in Physics that are involved in DNA coiling are quantum mechanics and statistical mechanics. Quantum physics is a branch of physics that explores certain units of energy, which are called quanta. These units of energy are described by the Quantum Theory. The dictionary definition of the Quantum Theory is: â€Å"Any theory predating quantum mechanics that encompassed Planck’sRead MoreThe Quantum Relativistic Mess899 Words   |  4 Pagesactive theoretical frameworks in particle physics that is used in an attempt to successfully reconcile general relativity and quantum mechanics. This concept is a great contender of quantum relativity mess theory, string theory and the theory of everything. In this essay, we visit these theories and provide a general view or opinion on the future of physics. The new form of physical theory Through out history, several changes have taken place in physics with the governing equations and fundamentalRead MoreSpeech : Parallel Universe Is Exist1127 Words   |  5 Pagesaudience (why the topic is important to them): So how does this phenomenon tell? There is a scientific explanation, you were shared some part of parallel universe in memory or vision. III. Establish credibility: As I am science fan and read a lot physics book in the last 15 years, and I have done much reading and thinking on this topic. Therefore, I feel I am confident to speak to you to share my options. IV. Thesis Statement: I am here to persuade you that Parallel universe is exist, and explainRead MoreQuantum Mechanics Essay609 Words   |  3 PagesQuantum Mechanics Quantum Mechanics is the science of subatomic particles and their behavior patterns that are observed in nature. As the foundation of scientific knowledge approached the start of the twentieth century, problems began to arise over the fact that classic physical ideas were not capable of explaining the observed behavior of subatomic particles. In 1913, the Danish physicist Neils Bohr, proposed a successful quantum model of the atom that began the process of a more definedRead MorePauli Exclusion Principle832 Words   |  4 PagesPauli Exclusion Principle Wolfgang Ernst Pauli was an Austrian theoretical physicist famous for his work on the spin and quantum theory, and for the beneficial finding of the Pauli exclusion principle. Pauli was born on April 25th, 1900 and died on December 15th, 1958. He was a Foreign Member of the Royal Society of London and a member of the Swiss Physical Society, the American Physical Society and the American Association for the Advancement of Science. Pauli helped to set in place the basisRead MoreThe Physics Of An Experiment1509 Words   |  7 Pagesnonlocally. This is exactly the spooky action at a distance that plagued Einstein’s willingness to accept the quantum theory. The references to the mathematical derivation of Bell’s inequalities as well as more general inequality developed by Clauser, Horne, and Shimony can be found in the reference list. They will not be discussed here as they are quite detailed. V. Experimental Evidence of Quantum Entanglement Most experiments are of the optical Bell test where photons are used and the polarization direction

Assess the View That Gender Differences in Achievement Are...

10th April 2012 Assess the view that gender differences in achievement are largely the result of changes in the education system There is a lot of compelling evidence to support the view that changes in the education system has resulted in differences in educational achievement between males and females. There is no denying that the statistics show girls are outperforming boys at every level in education, but the question is whether this is largely related to changes in the assessment process and the way each of the genders is educated or whether there are other factors causing the differences. One change that occurred in the education system was the move from the tripartite schooling system to the comprehensive system which†¦show more content†¦A further possibility in explaining the differences in educational achievement in regard to educational system changes could be the phasing out of more practical subjects that have historically been advantageous for boys, the majority of whom are kinaesthetic learners and do better with this type of examination. In the past where subjects such as woodwork or design technology consisted of largely practical assessments (making or designing things); they now consist more of exams which probably do not suit boy as much as the practical, kinaesthetic way of learning and being assessed. This can be said for many other traditional subjects, such as the sciences, which used to contain more actual experimentation that students would be graded on, but has now become more exam based. Girls on the other hand learn better either throug h visualising or listening which could favour them in exams. This could be the reason why girls, when these sorts of subjects were more practical didn’t do as well as boys, but since the changes, have enabled them to do better than the boys. Arguing against Madsen Pirie on this matter are feminists that believe Madsen Pirie and other theorists that believe the gender differences are down to the factors mentioned above are just trying to find any reason to explain why boys are disadvantaged in the education system instead of just accepting that girls are doing better in education for other reasons asShow MoreRelatedDoes Social Inequality Exist in Jamaica3694 Words   |  15 Pagesideology and power combine to make one group of people feel inferior to another. From a sociological perspective people are able to assess both opportunities and constraints that characterize their lives as it relates to age, sex, gender, race and class and based on this, many ills that the world faces today are derived from some person’s blatant disregard for differences. A prejudice is a preconceived belief toward a particular group while discrimination is a behavior (an action), with reference toRead MoreSociology Essay20437 Words   |  82 Pages08. Copyright  © Guardian News Media Ltd 2008; Philip Allan Updates for material from, ‘Gender differences in education: The underachievement of boys, Sociology Review, Vol. 8, Issue 1, Sept. 1998; and ‘Figure 2 Marriages, divorces and remarriages, 1950–2005, In Focus, Sociology Review, Vol. 17, No. 2, Nov. 2007; Times Educational Supplement for an extract from C Dean, ‘Social class linked to results’, Times Educational Supplement, 18.04.97. Every effort has been made to trace the copyrightRead MoreEssay on Affirmative Action4012 Words   |  17 Pagesaction has been a heated topic of debate. Designed to address the issue of inequality in American society, affirmative action is a number of programs and policies designed to give women and racial minorities more opportunities in education and the job market. As a result, affirmative action has received opposition, mainly from blue collar white males who feel that it compromises their best interests. In this paper, we will attempt to evaluate the impact of affirmative action on all Americans andRead MoreThe Study of the Factors Influencing Students Attitudes Towards Learning Mathematics in the Junior Secondary School (a Case Study of Bwari Area Council, Fct Abuja)10704 Words   |  43 PagesDo not use this project without my permission! Contact Akogu Abbai David Niger State College of Education, Minna Economics/Mathematics +234-08058455069,08068993106 THE STUDY OF THE FACTORS INFLUENCING STUDENTS ATTITUDES TOWARDS LEARNING MATHEMATICS IN THE JUNIOR SECONDARY SCHOOL (A CASE STUDY OF BWARI AREA COUNCIL, FCT ABUJA) CHAPTER ONE 1.0. INTRODUCTION This chapter provides more information on the background to the study. Definition of terms and concepts used will be explained as wellRead MoreFactors That Affect the Academic Performance of the Student Using Computer11401 Words   |  46 Pagesteacher training does not make a difference in student achievement. In fact, Professor William Sanders of the University of Tennessee argues persuasively that the single most dominant factor affecting student academic gain is teacher effect.1  However, little statistical research is available for evaluating which type of training and teaching degree has the best effect on student achievement. As the demand for higher academic achievement and accountability in public education grows, it is important toRead More2.0 Learning And Assessment ( Final )8082 Words   |  33 Pages1 Introduction Because there is a learning, there is an assessment. Learning is important and assessment is a integral part of it. In other words, if learning does not take place there is nothing to assess. Therefore, we need to know how students learn in order to ensure that assessment used to assess them is appropriately matched for the underpinning of how learning takes place (Black and Wiliam, 1998; Broadfoot, et al., 1991; Brown, S., 2004-05; Pryor and Crossouard, 2008; Ecclestone, 2005). GarfieldRead MoreOffice Administration Thesis11471 Words   |  46 Pages------------------------------------------------- A Research Paper Presented to the Faculty of the College of Teacher Education Laguna State Polytechnic University San Pablo City Campus San Pablo City ------------------------------------------------- ------------------------------------------------- In Partial Of Fulfillment Of the Requirements in Methods of Research for the Degree Bachelor of Secondary Education Major in Social Studies ELAINE ROSE P. CARANDANG October 2010 Republic of the Philippines LAGUNA STATERead MorePrincipals’ and Students’ Attitude Towards Provision of Guidance and Counselling Servises and Maintenance of Dicsipline in Secondary Schools of Nyamira District-Kenya7287 Words   |  30 PagesTOWARDS PROVISION OF GUIDANCE AND COUNSELLING SERVISES AND MAINTENANCE OF DICSIPLINE IN SECONDARY SCHOOLS OF NYAMIRA DISTRICT-KENYA BY: DR. OURU JOHN NYAEGAH ABSTRACT The overall running, control, tone maintenance, the general development of school education and all-round standards in secondary schools is the ultimate responsibility of the principals. They are particularly charged with the responsibility of fostering the right atmosphere for child growth and development (Calestine, 2002). PrincipalsRead MoreThe Effect of Student Attitudes and Beliefs on Mathematics Education29432 Words   |  118 PagesSECONDARY SCHOOLS IN KOSOFE DISTRICT BY BERNARD - SAMUEL - CLEMENT MATRIC NO: PT/10/22738 A THESIS SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE NIGERIA CERTIFICATE OF EDUCATION (N.C.E) DEPARTMENT OF COMPUTER/MATHEMATICS IN ADENIRAN OGUNSANYA COLLEGE OF EDUCATION IJANIKI, OGUDU CAMPUS JUNE 2013 DEDICATION To my God the beginner and the author of my life who made it possible for me to start and finished well. I say thank you for your guidance. AlsoRead MoreTalent Managmnt4452 Words   |  18 PagesTalent Management Terry Meyer November 2005 ALL RIGHTS RESERVED COPYRIGHT Disclaimer Publication or other use of this document by any unauthorised person is strictly prohibited. The views expressed in this document are, unless otherwise stated, those of the author and not those of Fasset. THE CONTEXT OF TALENT MANAGEMENT As South Africa embarks on it’s journey into the second decade of democracy, few can argue that tremendous strides have been made on the political, economic, social

Questions On The Ethical Dilemma - 1625 Words

1. Briefly explain the main ethical dilemma(s) in the case study. (450 words) According to the World Class Bull (2009) Chris, who is one of the SFS sales team, had sign a contract with one tough customer by using manipulative scheme towards the customer, Dale who is the CFO of Armadillo. First of all, Chris lied that he does not knows about Dale and his company, Armadillo. Besides, Chris feigns an interest on the bull and manipulates a prospect by introducing himself to Dale’s wife and then gets to know Dale ‘coincidently’ in order to get the sale. Besides, Jeremy, who is the Vice President of Sales department is sending a mail to the whole sales department that insulted and disrespected Dale and his wife and praised Chris’s deceptive strategy at the same time. Therefore, regarding to the case study, there are 3 dilemmas concerning and resulted one main dilemma. The first dilemma from the case is whether the practice that Chris lied that he does not knows about Dale and his company, Armadillo and feigns an interest on the bull and manipulates a prospect by introducing himself to Dale’s wife and then gets to know Dale by ‘coincidently’ in order to get the sale and is ethical just for gain profits? Besides, the Vice President or Human Resources Department regarded Chris’s business practice has breach their company’s code of ethics by using deceptive business practices. Each of us has a personal code of ethics, created by all our past experiences and lessonsShow MoreRelatedQuestions On A Ethical Dilemma1482 Words   |  6 Pages Gill suggest a six questions or criteria method for recognizing a genuine ethical dilemma. If any of these questions require illegal activity, breach of policy or personal values, break the golden rule, the action is not publicly acceptable, or would harm others - then the action is a ethical dilemma. The first criteria examines the illegality of action. The second criteria asks if the action is a violate of one’s professional or corporate ethic. The third criteria examines the if theRead MoreQuestions On The Ethical Dilemma1417 Words   |  6 PagesQuestion 1 A dilemma is a situation whereby one is confused not knowing what to select between two ideas. An ethical dilemma is a complicated situation that involves the expectations of a workplace whereby abiding by one will lead to going against of the other ethic. In this case, it meets the principles of decree, Dr Matthews in an ethical dilemma not knowing whether to respect the parent’s and child’s request not to disclose the case of sexual assault or to report the matter to the relevant authoritiesRead MoreQuestions On Ethics And Ethical Dilemmas1895 Words   |  8 PagesRunning Heading: Ethical Dilemmas Vignettes Capella University Ethical Dilemma Vignettes Advance Ethics Leadership Study in Human Behavior Dr. Washington January 30, 2015 Ethical Dilemma Vignette Abstract In this seminar the researcher will addressed to ethical dilemmas, these ethical dilemmas will be two complex situations that often involves an apparent conflict in which will result in transgressing another. In every organization individuals face ethical and moral dilemmas, which is definitelyRead MoreQuestions On Ethical Dilemma Of Joe816 Words   |  4 PagesJoanne Caulfield SocW 582; Ethical Dilemma September 8, 2015 The central issue currently concerning Joe is him going to a music store after hours and stealing CDs to give away to friends. As Joe’s counselor, I am facing the dilemma of telling his parents and the local authorities about his stealing or protect his confidentiality by keeping this information to myself. Through the NASW Code Ethics, the ethical standards that presented are 1.01 Commitment to Clients and 1.07 Privacy and ConfidentialityRead MoreBottled Water Ethical Dilemma Questions1917 Words   |  8 Pages Water Bottle Debate Module 2 Assignments Suhani Patel TECH 57010: Ethics, Technology, and Environment Prof. Adam Jackson October 22, 2017  Contentsî ¿ ¿ Bottled Water Ethical Dilemma 3 Questions to consider 4 Conclusion 9 References 11î ¿ ¾  Bottled Water Ethical Dilemma Filtered water has been major offering business refreshment around the globe since the late 1980s. As indicated by the Worldwatch Institute, worldwide filtered water utilization has more than quadrupled since 1990. Today AmericansRead MoreEthical Decision Making Model Of Ethics And Its Foundations Essay1536 Words   |  7 PagesAfter reviewing several ethical decision-making models, reviewing the code of ethics and its foundations, and examining personal beliefs and values surrounding ethics, I have come up with an ethical decision-making model. This model incorporates aspects of pre-existing models, including the social-constructivist model, practitioner’s guide, feminist model, and Herlihy and Corey’s (2015) â€Å"elements of ethical decision making† (p. 20). This model is broken down into seven steps, which are meant to beRead MoreThe Case of the Wayward Water: Drinking Water Getting Tainted with Fracking Fluid1445 Words   |  6 Pagesï » ¿ The Case of the Wayward Water - Page 1 of 44 Welcome to an EthicsGame Hot Topics Dilemma! Few issues have recently gotten as much attention as the energy extraction activities involving a controversial procedure called fracking. As reports of drinking water becoming tainted with fracking fluid flood the news, both oil and gas companies as well as environmental groups are presenting competing facts about the effects of drilling on ground water. Economists are often asked to prepareRead MoreDecision-Making within the Healthcare Industry: The Importance of Individual Ethics949 Words   |  4 Pagesthat is because often ethical dilemmas occur at lower decision-making levels, and this means that the decision is being made by one person, facing a difficult situation that must be resolved quickly. Another reason that individual ethics are important in health care is that often a manager is unaware that there is an ethical dilemma. Thus, by failing to recognize the ethical dilemma, the manager is resolving the dilemma by his or her actions without realizing that an ethical decision is being madeRead MoreEthical And Ethical Norms Of Human Services1492 Words   |  6 PagesWhen looking at ethical dilemmas in human services one must be able identify and address the dilemma properly. Within the module for this week I am to evaluate three different dilemma scenarios and describe how I would approach each. In addition, I will be iden tifying what steps in the evaluation process I have used to make my decision on each ethical dilemma. The first ethical dilemma states that a student is feeling sexually harassed by a teacher. She then states that she wants it to be over andRead MoreEthical Dilemmas Of Utilitarianism And Deontology1368 Words   |  6 PagesSponsler 11/4/15 Ethics Considering Ethical Dilemmas through Utilitarianism and Deontology Kant’s theory of deontology and Mill’s theory of utilitarianism provide starkly different approaches to assigning moral value to ethical dilemmas, two modern dilemmas being commercial surrogacy and physician-assisted suicide. This essay will expound upon the process of deciding moral value within each ethical theory and then apply this decision process to the two ethical dilemmas. Arguments will be posited in support

Effect of Temperature on the Rate of Movement of Gammarus...

Effect of Temperature on the Rate of Movement of Gammarus setosus Abstract Gammarus setosus is a marine amphipod that is found in the intertidal waters of British Columbia. A study of temperature on the rate of movement of Gammarus setosus was undertaken to find whether temperature would positively or negatively affect the activity of Gammarus setosus. Specimens of Gammarus setosus was obtained and tested. 30 ppt salt water of 5 °C, 23 °C, and 30 °C was used to perform the experiment. The specimens were allowed to acclimate for one minute. Then, the distance traveled by the specimens was collected and analyzed. A total of 13-15 replicates were tested per trial. It was found that the specimens were most active in the 20 °C trial. The†¦show more content†¦Freeman (2008) furthers Eckert et al’s argument by stating that the actin filaments of the muscle cell in organisms are able to intake ATP (adenosine triphosphate) faster and will move the organism faster when higher temperatures are imposed. This is because of an increase in enzyme reaction rates (Freeman 2008). These arguments can be applied to our experiment to help explain the trends observed. It can be argued that as the Gammarus setosus experiences the cold treatments, the organ of Bellonci senses the cold temperature, which in turn signals the organism to preserve its energy to protect itself; therefore, the organism will swim slower. In addition, the enzymes in the muscle cells of the organism, when experiencing the cold treatments, will have decreased ability to carry out enzymatic reactions, therefore inhibiting the uptake of ATP, which will cause the organism to swim slowly. Conversely, as the organisms are put into the heated treatments, the organ of Bellonci senses the heat, and allows the organism to swim faster, since it does not have allocate as much of its energy towards survival. Furthermore, the enzymes in the cells will be able to catalyze reactions more quickly, therefore allowing the organism to swim faster. However, when the temperature o f the surroundings is too high, the enzymes will denature, therefore, reducing the activity rate of

Communication’s Effect on Effective Conflict Management Free Essays

The process of effective conflict management is very complex. There are many elements that one must master in order to become effective at conflict resolution. In life, we will be faced with a myriad of people, all with different views and opinions; so naturally, we will be faced with conflict at some point in our lives. We will write a custom essay sample on Communication’s Effect on Effective Conflict Management or any similar topic only for you Order Now Once conflict is initiated (intentionally or not), it is important to keep a cool head and remember a few steps. According to our textbook, there are 5 stages for successful conflict resolution which are prelude to conflict, the triggering event, the initiation phase, the differentiation phase, and the resolution phase (Cahn Abigail, 2007). It is very important to identify and learn these stages so they can be present in our minds during times of conflict. The first stage is the prelude to conflict stage. This stage deals with the tension that arises right before a conflict becomes external. Communication plays a large role in this stage. If communication fails, conflict will ensue. Communication can fail if one or more involved parties communicate with a negative connotation, tone, or word choice. Other things such as sharing too much information or not enough can also have a detrimental effect on communication at this point. All of these factors, although generally considered small components of communication, can lay the foundation for conflict. During this stage, the correct thing to do is to stop talking for a brief moment and examine one’s own emotions in an attempt to control them. Oftentimes, our inability to control our emotions will cloud our judgment and will only help to escalate the issue. It is also important to deal with the preconceived notions that we may have as these too can have an impact on our judgment. According to the attribution theory, â€Å"people act as they do in conflict situation because of the conclusions they draw about each other† (Cahn Abigail, 2007). In most cases, our body language will also betray us and will project the negative feelings we may be experiencing. Many times, we can misread a person and this may lead to what is known as false conflict. â€Å"Perception of conflict is a cognitive factor that encompasses an individual’s position toward conflict in general,†(Ben-Ari Hirshberg, 2009). It is for this reason that it is very important to make a serious effort to eliminate prejudgments and any negative body language that goes with it. Taking these steps during phase 1 will prevent setting a tone of hostility and will eliminate any unnecessary conflict. Phase 2 of the conflict refers to the actual event or events that trigger the conflict. This is a very important factor because by determining the trigger, we can focus on what the real conflict is and identify it. By focusing on the trigger, we can focus on the events and facts, rather than on the emotions behind the conflict. When addressing a conflict it is important to stay professional at all times,† (â€Å"Diffusing conflict,† 2010). This will help keep the focus on the conflict itself and should help keep communication from becoming hostile. It is also important to isolate and identify the true conflict as oftentimes, resulting emotions will cloud our better judgment. Once we have a better assessment of what the true conflict is, we can move to the next phase of the process. The next phase is known as the initiation phase. During the initiation phase, it is important to state the problem. Ideally, this process should foster communication. In order to move forward towards a successful resolution, it is important that all sides get to state their side of the conflict. Communication at this point becomes critical to solving the problem. It is also important to keep an open mind and listen to everything that is said. In many cases, others may have been offended by something we do or say without us knowing it. In order to successfully resolve the conflict, it is not enough to simply state the conflict and listen to all sides of the issue, but rather it is important to present possible solutions to the problem. The most effective way to ensure resolution is to formulate an adequate conflict strategy. Conflict strategies are â€Å"overall plans consisting of a cluster of behaviors that people use in a specific conflict situation† (Abigail Cahn, 2007). This should occur during the following phase which is known as the differentiation phase. During this phase, it is advised that you analyze the information exchanged in the previous stages and work to formulate an adequate conflict strategy suitable for this particular conflict. Ideally, this process should foster an open, honest communication amongst the affected parties. It is important that everyone involved keep an open mind so that all possibilities are heard and so that we may keep our conflict strategy flexible. Again, communication plays a pivotal role in determining the success of the conflict strategy. The use of active listening and clear communication will be useful in getting all resolution ideas out on the table. It is important to be clear about what you expect from this conflict but it is of equal importance to listen to what the other party is seeking from this conflict. The final phase is the resolution phase. During this step, the affected parties should work together to achieve a realistic resolution that will benefit both parties. Part of good communication is having good listening skills. Once you reach this step, the conflict should be de-escalated and should be much easier to find middle ground. Since all sides have stated their positions and desires in the previous steps of this conflict, it is important to remember that emotions may still be raw. Communication and respect should take precedent in this phase in order to avoid falling into the pitfalls of conflict once again. A good resolution should fulfill certain requirements in order to be considered a success. First and foremost, the resolution should be considered fair and reasonable. Although, realistically, not everyone will get their way, everyone should be able to feel like they understand why they are not getting what they feel like they deserve. Feeling that the resolution was fair and unbiased will help prevent future conflict. The agreement should also be realistic and specific enough so that everyone may know what needs to be done and when. In order to proceed, everyone needs to understand what their role is for this resolution. It is also important to clarify the details of the resolution such as defining whether it is self-governed or whether it counts on others to enforce it (Ohrd, 2010). Once these precedents have been set and everyone understands the terms of the agreement, resolution is complete. One additional step is to follow up. Following up is not a traditional step in the conflict management process, but it has become a very important way of â€Å"going above and beyond. It serves as a gesture of goodwill and also helps to ensure that the terms of resolution are being met. It is also just as important to ensure that one keeps their own end of the resolution during the follow up phase as failure to do so will only cause yet another conflict to arise. As a customer service representative, I am faced with conflict on a daily basis. My communication skills have to be sharp as I am an over-the-phone representative for a national cell phone company. I deal with people from all walks of life and from all parts of the country. Usually, when a person phones in to the cell phone company, it is because they are experiencing an issue or are upset about something. Finally understanding the affect communication has on the conflict process has helped me improve in my conflict resolution skills at work. While at work, my main tool is communication since I am over the phone and I must get my point across verbally. One of my main functions is to de-escalate a customer that is calling in upset. Often, a customer will call in screaming and yelling because of their anger and frustration. At first, it was very hard not to get upset and respond in a similar manner. I have learned that I am the face of the company and in the customers’ minds, I am the company itself so the conflict is not with me personally, but rather the company. With this in mind, I realize how important it is for me to keep my tone and word choice professional. Phase 1 is extremely important in my job because it lays the foundation for how the call will go. Once a call gets off to a bad start, it is very hard to turn it around, so I have to get it right. Phase 2 usually occurs very early on in the call since the customer calling already knows what their conflict is. It is my job to actively listen to what issues the customer is experiencing and then move on to phase 3 so that I may analyze what the customer said and identify the problem. Although most customers are very straightforward with stating the problem, sometimes even they are not sure about what the real conflict is. They only know the issues they are experiencing. One common example of this is when a customer calls in to cancel their line because their bill is consistently high. After listening to what they feel is the problem, my phase 3 procedure is to analyze their account and identify the cause of the high bills. On my most recent example, the cause of the high bills was minute overages. I proceeded to check their account’s history and they had consistently been going over in their minutes for months. Phase 4 of my conflict resolution in this case would involve explaining the true cause of the high bills and suggesting a plan that better fits the customer’s needs. This solution is often met with some resistance, initially, because the customer does not see the benefit for them. They see a plan with more minutes that will cost them more money, so it is my job to help the customer see the benefit of what I am proposing. Someone who usually pays $30 in overages on average per month would benefit greatly by changing to a plan that is $10 more per month but would include enough minutes to suit their use. In order to achieve this, effective communication must take place. By phase 4, I should have already calmed the customer down, listened to their issues, and identified the problem. When presenting the solution, I must also be very careful in my tone and word choice as these are my tools to resolve the conflict. Both my tone and word choice have to project confidence and professionalism. Customers need to feel that they are dealing with a professional who is a specialist to help them so that they can keep an open mind to what I will suggest to them. The 5th phase is the resolution phase. In this particular situation, the customer has the last word in choosing the resolution, but it is my job to steer them towards a resolution that is positive for both the customer and the company. This final process requires that we recap all of the information discussed and reinforce that the decision being made is the correct one. This provides additional closure to help the customer feel confident that they are making an informed decision with a professional company. The last step of the conflict resolution process in this scenario is the follow-up. We have several methods of performing follow-ups with our customers. One way of following up with the customer is through our post-call surveys. Customers receive follow-up calls from our customer service department and answer a series of questions as to how their customer service representative treated them and if their conflict was solved adequately. This is a very important step because aside from re-affirming the importance of communication with our customer, it also helps the company know what types of conflict are not being resolved efficiently. Another way that the company seeks to follow-up with our customers is by having customer service representatives perform follow-up reviews on customers’ accounts. Generally, we are given time at the beginning of our shift to review the accounts we have handled previously. We document whether or not the customer has called back within 48 hours of their last contact with us. The theory behind this is that if we are doing an effective job of resolving conflict with the customer as a company, the customer’s issue should be resolved in one call. If the customer has called back within 48 hours of their call with you, then you did not adequately solve their issues and the conflict continued. By performing follow-up reviews, the company can keep track of your one call resolution accuracy and can coach each representative on specific types of calls that they need help on based on their one call resolution review. This follow up review is effective in that it shows the company’s commitment to getting the conflict resolved for the customer and it also shows the company’s commitment to helping the employee succeed and improve. The process of conflict management, although complex, relies heavily on the use of effective communication. Conflict management is a part of daily life and recognizing the importance of communication will increase the rate of success in dealing with conflict. Learning to communicate clearly and openly will make mastering the art of conflict management a much more pleasant experience. References http://www.ohrd.wisc.edu/onlinetraining/resolution/step8.htm How to cite Communication’s Effect on Effective Conflict Management, Essay examples

Fart Proudly Essay Example For Students

Fart Proudly Essay A Letter To A Royal Academy was composed in response to a call for scientific papers from the Royal Academy of Brussels. Franklin believed that the various academic societies in Europe were increasingly pretentious and concerned with the impractical. Revealing his bawdy, scurrilous side, Franklin responded with an essay suggesting that research and practical reasoning be undertaken into methods of improving the odor of human flatulence. The essay was never submitted but was sent as a letter to Richard Price, a Welsh philosopher in England With whom Franklin had an ongoing correspondence. The text of the essays introduction reads in part: have perused your late mathematical Prize Question, proposed in lieu of one in Natural Philosophy, for the ensuing year Permit me then humbly to propose one of that sort for your consideration, and through you, bayou approve it, for the serious Enquiry of learned Physicians, Chemists, of this enlightened Age. It is universally well known, that in digesting our common food, there is created or produced in the bowels of human creatures, a great quantity downwind. That the permitting this air to escape and mix with the atmosphere, is usually offensive to he company, trot the fetid smell that accompanies it. That all well-bred people therefore, to avoid giving such offence, forcibly restrain the efforts of nature to discharge that wind. The essay goes on to discuss the viva different foods affect the odor of flatulence and to propose scientific testing of farting Franklin also suggests that scientists work to develop a drug, wholesome and not disagreeable, which can be mixed with common good or Sauces with the effect of rendering flatulence not only inoffensive, but agreeable as Perfumes. The essay ends with a pun saying that imparted to the practical applications Of this discussion, Other sciences are scarcely worth a FART-HINT. Copies of the essay were privately printed by Franklin at his printing press in Papas. Franklin distributed the essay to friends including Joseph Priestley (a chemist famous for his work on gases).